2/22/2023 0 Comments Expert gps customer service![]() They’re able to easily improve response times with closest-to dispatching and efficient routing tools. Modern GPS tracking systems give businesses with fleet vehicles a competitive advantage. No matter how efficient, courteous, or complete the transaction was before or after “waiting”, the bitter taste of how long it took poisoned our overall impression of the business.įleet businesses must especially strive to ensure that their customer’s expectations of wait times are not only managed, but met (and hopefully exceeded). Moreover, when recalling such experiences we can also attest to the impact that waiting had on our opinion of that service provider. Timely ServiceĪs one well known fleet business (FEDEX) said in a series of memorable advertisements “ Waiting is frustrating, demoralizing, agonizing, aggravating, annoying, time consuming and incredibly expensive.”Īll of us at one time or another can attest to the truth in this advertising. ![]() That added degree of clarity and communication could be the difference between losing a client and keeping a customer happy. ![]() However, 73% of the respondents from that same survey said that they would still re-hire a company who is late, as long as they receive an updated arrival time. It’s pretty alarming to think of how much business could be lost if employees and fleet operators aren’t on the ball. A recent survey of field services customers showed that 25% wouldn’t rehire a company if their technicians were 16-30 minutes late.ģ1% wouldn’t rehire if the company showed up 31-60 minutes late, and 67% of customers wouldn’t rehire if their service tech showed up over an hour late. Regardless of industry, customers want (and expect) fast, reliable service. What happens when customer service takes a back seat? You may have the best products, top-of-the line services, lowest prices, or all of the above – but if you can’t meet or exceed your customer’s expectations, then long-term success is far from guaranteed. ![]() Good business is all about delivering a customer experience that keeps them coming back for more. ![]()
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